Terms Of Use

Scope Of These Terms

These terms cover enquiries and bookings for the accommodation described on this website: furnished guest rooms, private lodges and short-stay accommodation, together with the reservations, housekeeping and property management that go with them. They apply alongside the confirmation we send you, which sets out the accommodation, the dates and the price for your particular stay.

Enquiries And Order Confirmation

Sending an enquiry does not reserve accommodation and does not create a contract. We check what is free for your dates and come back to you with what is available and what it costs. A booking exists only once we have confirmed it with you in writing.

Prices And Fees

Accommodation charges are based on the room or lodge selected, the booking dates and the length of stay, and are quoted in euro. The price that applies to your booking is the one stated in your confirmation. If anything about your stay changes — different dates, a different property or a different number of guests — the price may change and we will confirm the revised figure with you before it takes effect.

Payment

This website does not take payments. We do not collect card or bank details here and there is no online checkout. When we confirm your booking we tell you how and when it will be settled, and what needs to be paid and by when.

Fulfilment

Accommodation is provided at the property we confirm to you for the dates stated in your confirmation. Arrival and departure arrangements, including how you will get in, are sent with the confirmation. If you cannot travel, tell us as soon as you can so we can discuss the options with you.

Changes, Cancellations And Refunds

We know plans change. The terms that apply to changing or cancelling your particular booking — including any notice periods, and whether any amount is refundable — are set out in your confirmation, because they depend on the accommodation and the dates you have booked. Please ask us before you book if you would like to go through them.

Our Responsibility To You

We will provide the accommodation we have confirmed and we will look after the property while you are staying, including cleaning, linen and day-to-day maintenance. We cannot promise that everything will always go exactly to plan: things outside our control, such as the weather or the condition of a road or a river, can affect a stay. Where something goes wrong we will put it right as quickly as we can, and if we cannot provide the accommodation you booked we will tell you and discuss a fair outcome.

Your Responsibility

Please give us accurate information when you enquire and when you travel, look after the accommodation during your stay and leave it in a reasonable condition, and follow any arrival and departure arrangements we send you. You are responsible for any loss or damage caused during your stay beyond ordinary use.

Complaints

If something is not right, tell us while you are staying if you can, so we have the chance to fix it. If you would rather raise it afterwards, write to us at info@riverside-lodges.com or call +44 7814 746847 and we will look into it and reply.

Governing Law

These terms are governed by the law that applies to Riverside Lodges Property Limited at its place of registration. Nothing in these terms removes any right you have as a consumer under the law of the country in which you live, and nothing here limits liability that cannot lawfully be limited.

Using This Website

The content on this website is provided to describe our accommodation and services. Please do not copy it for commercial use, attempt to disrupt the site, or use it for anything unlawful. We may update the site and these terms from time to time; the version published here is the one that applies.