Privacy Policy

Introduction

This policy explains what personal data Riverside Lodges Property Limited collects through riverside-lodges.com, why we hold it, how long we keep it and what you can ask us to do with it. It describes the forms and storage that are actually in use on this website.

Who We Are

Riverside Lodges Property Limited, company number 16324723, operates the accommodation business described on this website. For anything in this policy, including any request about your data, contact us at info@riverside-lodges.com or on +44 7814 746847.

Personal Data We Collect

Data you give us

• Enquiry form: your name, email address, telephone number (optional), arrival and departure dates, number of guests, the type of accommodation you are interested in, and anything you write in the message field.
• Newsletter signup: your email address.
• Correspondence: whatever you choose to include when you email or call us about a booking.

Data collected automatically

Our web server records standard technical information when a page is requested, such as the page requested and the time of the request. We use this to keep the site running and secure. This website does not load third-party analytics or advertising scripts, and no profiling or automated decision-making is carried out.

Data stored in your browser

Your cookie choices are stored in your own browser under the key rl_ck_v1 so that the cookie panel does not reappear on every page. That value stays on your device and is not sent to us. See our cookie policy for the detail.

How We Use Your Data

• To answer your enquiry and tell you what accommodation is available for your dates and what it costs.
• To agree and administer a booking, including arrival and departure arrangements.
• To keep records of enquiries and bookings for our own accounting and business records.
• To send you occasional news and offers, but only where you have asked us to.

Legal Bases For Processing

Where you ask us about accommodation, we process your data to take steps towards entering into a contract with you and to perform it. We also rely on our legitimate interest in running the accommodation business, answering enquiries and keeping proper records. Where we send you news or offers, we rely on your consent, which you can withdraw at any time.

Who We Share Your Data With

We do not sell your data and we do not pass it to third parties for their own marketing. We share it only with the service providers needed to run the website and handle enquiries and bookings — for example our website host and the WordPress plugins used to process the contact forms and store enquiries, and the email service used to deliver them to us. Those providers act on our instructions. We may also have to disclose data where the law requires it.

International Transfers

Our service providers may store data on servers located outside your own country. Where that happens we take reasonable steps to ensure your data continues to be protected.

How Long We Keep Your Data

• Enquiries that do not lead to a booking: kept only as long as needed to answer you and to keep a sensible record of the enquiry.
• Booking records: kept for as long as we need them for the booking and for our accounting and legal obligations afterwards.
• Newsletter email addresses: kept until you ask us to remove them or you unsubscribe.

Your Rights

You can ask us for a copy of the data we hold about you, ask us to correct it, ask us to delete it, ask us to restrict or stop using it, or object to the way we use it. Where we rely on consent you can withdraw it at any time. To make a request, email info@riverside-lodges.com. If you are not satisfied with how we have handled your request you can complain to the data protection authority in your own country.

Changes To This Policy

If the way this website handles data changes — for example if we add analytics or a new form — we will update this policy so that it continues to describe what actually happens.